Shipping & digital delivery policy
How your Protecting Our Kids resources are delivered.
Protecting Our Kids currently sells digital resources only. No physical products are shipped.
Digital products
All paid guides, workbooks and supporting resources are supplied electronically. There are no courier, postage or physical shipping charges for these products.
Paid-order delivery
After PayFast confirms a successful payment, access is linked to the email address used at checkout. A secure buyer-library access link is then sent to that email address. Delivery is normally available within a few minutes after payment has been verified, although occasional payment-processing or email delays may occur.
Buyer library
Purchased resources remain available through the protected buyer library while the relevant purchase entitlement remains active. Secure access links may expire for security reasons, but a fresh access link can be requested using the purchase email address.
Free resources
Free resources, including the Bullying Prevention Toolkit, are delivered electronically to the email address supplied when requesting the resource.
If your delivery email does not arrive
Please check your spam or junk folder first and confirm that you used the correct email address at checkout. If you still cannot access your purchase, visit our Help & Support page so we can assist with purchase verification and library access.
Refunds
Refund requests are handled separately under our published 30-day refund policy. This digital-delivery policy does not replace or limit the terms of that policy.
Policy updates
This policy may be updated if Protecting Our Kids later introduces physical products or additional delivery methods. The version published on this website will apply to purchases made while it is in effect.
Last updated: 13 September 2026