Help & support
Help with access, purchases and refunds.
Start with the option that best matches what you need.
I cannot access my library
Use the email address you purchased with to request a fresh secure link. For privacy, the library request page gives the same confirmation whether or not an eligible purchase is found.
My payment completed but access has not arrived
Check the email address used at checkout, including spam or junk folders. Then request a fresh library link. If payment is still being verified, allow a short period for the payment notification to complete.
I want to request a refund
Protecting Our Kids offers a 30-day money-back promise on eligible digital purchases. Review the Refund Policy first, then submit the support form below using the email address you purchased with and your order reference if you have it.
Contact support
Use this form for access problems, payment questions, refund requests, product or download issues, affiliate support or general help. Your request will be recorded in the Protecting Our Kids support queue and you will receive an email confirmation.
Affiliate support
Affiliate access uses a separate secure link. If you are an approved affiliate and your link has expired, use the Affiliate Access page to request a fresh one.
Important safety note
Protecting Our Kids provides educational information. If a child is in immediate danger or there is an urgent medical, psychological, safeguarding or legal concern, contact the appropriate emergency service or qualified professional directly.